Yes, most of the banks have mobile EFTPOS products that allow you to travel to your customers, reducing your need to carry cash or issue invoices. Contact us today on 1800 100 767 to learn more about mobile EFTPOS products.

As a merchant, you are liable for chargebacks. To help minimise your risk, it is important that you follow merchant best practices guidelines. Support information is provided to you when you receive your payment facility.

A chargeback is a dispute of a credit card transaction made by the cardholder. The bank will receive the request and work with you to address the chargeback. Chargebacks generally occur due to fraudulent activity on the card, customer disputes, duplicate transactions, merchandise not received or from authorisation issues. The associated merchants’ bank account may be debited as outlined by the Card Scheme Rules.

Yes, we realise that your business may operate different hours and we ensure that you have the flexibility to choose when your facility will settle. The facility can only settle once in a 24-hour period.  Just let your Ezepos broker know when you would like to settle.

There is criteria that needs to be followed but generally your merchant facility will settle to any valid bank account.

Installation occurs between 8-15 working days once you have submitted all required information. Confirmation of the facility is provided once the bank has approved your application. All applications are subject to the banks approval criteria.

Simply call us on 1800 100 767 and speak directly to one of the Ezepos team or you can submit your enquiry today.

Most terminals require a standard phone line and power. If you have an ADSL connection you will need to put a filter on the line. Eftpos terminals will not operate on digital or voip lines.

Yes, we can submit an application in your personal name or names if a partnership but we cannot guarantee approval 100% of the time.
You should choose a business name and have it registered.

If you have already chosen your business name go to the following websites for the next steps.

• Click here to see if your business name is available to register:
• It’s a legal requirement to make sure your business name doesn’t breach a trademark – you can search for existing trademarks here
• If your search for a business name has been successful then you can register at the following state websites:
  • New South Wales
  • Australian Capital Territory
  • Northern Territory
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia

If you are trading in a trading name that is not registered you will need to have registered before you can apply for a merchant facility on that name.

Remember also that you must renew your business name every 3 years.

We make it easy! The only thing you will need to provide is proof of your banking account. A copy of a bank printed deposit slip, cancelled cheque or even a bank statement will suffice. We do the rest.

Your EFTPOS facility will be able to accept ALL cards – VISA, Mastercard, American Express, JCB, Diners International and Australian Debit Cards.

No, Ezepos will provide payment solutions to all businesses that meet the banks application criteria. We understand that establishing a business can be difficult and stressful and have specialised staff available to assist you to select the most appropriate payment solution and tailor it to your needs.

The fees charged are based on the cost of providing the service to you. As these costs depend on a number of factors including the volume and value of transactions, the prices we offer will depend on your specific business. By understanding your business Ezepos brokers can ensure the fees we charge are appropriate to your business and most importantly, cost effective to you. In addition if you are a member of an association or buying group your fees are based on the groups’ buying power which could see reduce even more.

We have over 500 group offers ranging from larger franchising groups to local associations please call us on 1800 100 767 to see if we have an established offer for you.